Effective Date: 12/19/2025
Contact: [email protected]
Website: www.lifecoachingforchange.com
Your privacy matters to us. This Privacy Policy explains how Life Coaching for Change collects, uses, protects, and shares your information when you use our website, client portal, mobile application, and related services (collectively, "Platform").
This Privacy Policy applies exclusively to this Platform and does not cover any other websites or offline services we may offer.
BY USING OUR PLATFORM, YOU CONSENT TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. PLEASE READ IT CAREFULLY.
1. Personal Information We Collect
We may collect the following categories of personal information:
Contact Information
Name (first and last)
Mailing address
Email address
Phone number
Identification Information
IP address
Social media usernames
Login credentials and security information
Financial Information
Credit card and debit card details
Bank account information
Demographic Information
Gender
Age
Employment details
Income information
Location Data
Geolocation information from your device
Online Activity
Browsing history and search queries
Pages viewed and features used
Click patterns and navigation paths
How you interact with our Platform
Commercial Information
Services purchased or viewed
Appointment history
Coaching program enrollments
Media Content
Photos and videos you upload
Audio recordings (with your consent)
Inferred Information
Preferences and characteristics derived from your activity
Behavioral patterns and attitudes
Profile information based on your interactions
2. How We Use Your Personal Information
We use your personal information for the following purposes:
Service Delivery
Process and confirm appointments, registrations, and program enrollments
Communicate about your coaching sessions and account status
Deliver the coaching services you've requested
Handle customer service inquiries
Analytics and Improvement
Analyze usage patterns, preferences, and trends
Improve our Platform functionality and user experience
Diagnose technical issues and maintain service quality
Marketing and Communication
Share information about new programs and services
Send personalized coaching tips and resources
Provide targeted content and recommendations
Conduct promotions, contests, or special offers
Deliver loyalty program benefits
Content and Reviews
Enable you to share testimonials and success stories
Display user-generated content (with your permission)
Feature client reviews on our Platform and social media
Security and Protection
Prevent fraud, theft, and unauthorized access
Protect the safety of our Platform, company, and users
Ensure compliance with our Terms of Use
Legal Compliance
Fulfill legal obligations and regulatory requirements
Respond to legal requests and proceedings
Provide information to legal, accounting, or professional advisors
Other purposes for which you've provided specific consent
3. How We Collect Personal Information
We gather information through multiple channels:
Direct Collection
We collect information directly from you when you:
Fill out forms on our Platform
Register for coaching services
Sign up for newsletters or communications
Request us to contact you
Interact with our customer service team
Service Providers
We receive information from third-party service providers who:
Provide analytics about Platform usage
Process payments on our behalf
Deliver marketing and advertising services
Capture session replays to optimize user experience
Session replays may record clicks, mouse movements, scrolling, typing patterns, navigation paths, and device specifications.
Third-Party Sources
We may collect information from:
Social media platforms (information you make publicly available)
Third-party services you authorize us to connect with
Other online and offline public sources
Passive Collection
We automatically collect information through:
Browser cookies and similar tracking technologies
Web beacons and pixels
Analytics tools
Device identifiers
(See Section 6 for more details on cookies)
4. How We Share Your Personal Information
We share your information only in the following circumstances:
Service Providers
We work with trusted third-party businesses ("Service Providers") who assist us with:
Website hosting and maintenance
Data storage and management
Payment processing
Marketing and promotional activities
Analytics and performance monitoring
Customer support services
Service Providers receive only the information necessary to perform their specific functions and are contractually obligated to:
Use appropriate security measures
Protect your information from unauthorized access
Use your information only as we direct them
Not use your information for their own purposes
Affiliated Companies
We may share information with businesses under common ownership or control with Life Coaching for Change, where they act as Service Providers or as required by law.
Business Transactions
In the event of a merger, acquisition, sale of assets, or similar corporate transaction, we may disclose or transfer your personal information as part of that transaction.
Legal Requirements and Protection
We may disclose your information to:
Comply with laws, regulations, and legal processes
Respond to court orders, subpoenas, and legal requests
Cooperate with law enforcement and government officials
Protect our rights, property, and safety
Protect the rights and safety of our users and third parties
Prevent or investigate illegal, unethical, or harmful activities
5. Mobile Messaging Privacy
When you opt into our SMS/MMS messaging program, we use your contact information solely to:
Send you the messages you've requested
Respond to your inquiries
Provide program-related communications
WE DO NOT SELL, RENT, LEASE, TRADE, OR TRANSFER YOUR PHONE NUMBER OR INFORMATION TO THIRD PARTIES FOR MARKETING PURPOSES.
We reserve the right to disclose information when necessary to:
Satisfy legal or regulatory requirements
Avoid liability
Protect our rights and property
This section applies specifically to our mobile messaging program. For complete Mobile Messaging Terms and Conditions, please refer to our Terms of Use.
6. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files placed on your device that identify your computer and browser. We may also use anonymous identifiers that serve similar purposes.
How We Use Cookies
We use cookies and similar technologies to:
Analyze how you use our Platform
Remember your preferences and settings
Improve Platform functionality
Deliver personalized content and advertising
Measure the effectiveness of our services
Managing Cookies
Most web browsers automatically accept cookies, but you can modify your browser settings to:
Decline cookies
Receive notifications when cookies are being sent
Delete existing cookies
Please note: Disabling cookies may limit certain features and functionality of our Platform.
Third-Party Cookies
Our Service Providers may use their own cookies and tracking technologies in connection with the services they provide.
Google Analytics
We use Google Analytics to analyze Platform usage and improve our services. To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout/
7. Session Replay Technology
We use session replay technology (also called session playback or UX replay) to:
Record and track your interactions with our Platform
Capture user events such as mouse movements, clicks, scrolling, and page navigation
Reproduce your Platform experience for analysis
Why We Use Session Replays
Quality control and service improvement
Customer service enhancement
Fraud prevention and security
Marketing optimization
Our session replay technology is provided by a third-party service provider who collects, transfers, and stores this information on our behalf in accordance with this Privacy Policy.
8. Chatbot Technology
We use chatbot technology to provide automated customer service and support through:
Virtual assistants on our website
Automated messaging systems
How Chatbots Work
Our chatbots use artificial intelligence to:
Understand and respond to your questions in natural language
Provide immediate assistance using pre-programmed responses
Escalate complex inquiries to human operators when necessary
Information We Collect Through Chatbots
When you use our chatbot services:
We collect any information you provide during the conversation
We create and store complete transcripts of your interactions
Transcripts are shared with and stored by our third-party service provider
Purpose of Collection
We use chatbot data for:
Quality control
Customer service improvement
Fraud prevention and security
Service optimization
9. Advertising and Online Tracking
Behavioral Advertising
We work with third-party advertising companies that:
Place advertisements on our Platform and other websites
Collect information about your browsing activities
Deliver targeted ads based on your interests and behaviors
Information Collected for Advertising
These companies may collect:
Click stream information
Web browser type and version
Time and date of visits
Advertisements viewed or clicked
Device identifiers (such as mobile advertising IDs)
Technologies Used
Advertising partners use various tracking technologies:
Cookies and web beacons
Tags and pixels
Facebook cookies and Google Advertising IDs
Cross-device tracking and linking
Cross-Device Tracking
Advertising partners may:
Match your browsers and devices based on login information
Combine activity data from multiple devices
Infer that devices belong to the same person or household
Use combined data for advertising, analytics, and reporting
Your Advertising Choices
To opt out of targeted advertising:
Visit www.networkadvertising.org
Visit www.aboutads.info/choices/
Please note:
Our systems do not recognize browser "Do Not Track" signals
Opt-out preferences are device-specific and must be set on each device
Opting out doesn't mean you'll see fewer ads, just less personalized ones
10. Managing Your Communication Preferences
Email Communications
You can opt out of marketing emails by:
Clicking the unsubscribe link at the bottom of any marketing email
Contacting us using the information provided below
Important: While you can opt out of marketing emails, you cannot opt out of essential service emails related to:
Your account status
Appointment confirmations
Service updates
Security notifications
Other Preference Management
Contact us to update other communication preferences or information settings.
11. Information Sharing and Public Areas
Be Cautious When Sharing
When you share information in public areas of our Platform:
Others may access, view, and use that information
We cannot control what third parties do with information you share publicly
Shared information may be copied, forwarded, or made public by others
Third-Party Communications
When you share information with third parties:
They may use it for any purpose, including sending unsolicited communications
We are not responsible for how third parties use your information
Exercise caution when deciding what to share
12. Security Measures
We maintain multiple layers of security to protect your information:
Security Safeguards
Physical security: Controlled access to facilities
Electronic security: Encryption and secure data transmission
Procedural security: Internal policies and employee training
Access Controls
Personal information is accessed only by:
Authorized personnel within our organization
Service Providers who require access to perform their duties
Entities as described in this Privacy Policy
Others as permitted or required by law
Important Security Limitations
Please understand:
No data transmission over the Internet is 100% secure
No security measures provide absolute protection
We cannot guarantee complete security of information you transmit
You use our Platform and share information at your own risk
We implement industry-standard security practices, but you share responsibility for protecting your account credentials and personal information.
13. Third-Party Links
Our Platform may contain links to external websites or services.
Important Disclaimers:
Links do not imply endorsement or affiliation
We do not control third-party websites
We are not responsible for third-party privacy practices
You access external sites at your own risk
Always review the privacy policy of any website before providing personal information.
14. Children's Privacy
Our Platform is intended for adults aged 18 and older.
We do not knowingly collect personal information from children under 13 years of age.
If we discover that we have inadvertently collected information from a child under 13:
We will delete that information from our records immediately
Parents or guardians should contact us if they believe we have collected their child's information
15. International Data Processing
United States Processing
All information is processed and stored in the United States.
If you are located outside the United States, please be aware that:
Your information will be transferred to and stored in the United States
U.S. privacy laws may differ from those in your country
Information stored in the United States may be subject to U.S. government, court, or law enforcement access requests under U.S. law
By using our Platform, you consent to:
Transfer of your information to the United States
Processing under U.S. law
Storage on U.S.-based servers
For questions about international data transfers, contact us using the information provided below.
16. Notice to Canadian Residents
If you are a resident of Canada, you have specific privacy rights under Canadian privacy law.
Your Rights
You have the right to:
Access: Request access to your personal information
Correction: Request corrections to inaccurate information
Withdrawal: Withdraw consent to processing (with limitations)
Requesting Access or Correction
To access or correct your personal information:
Contact us using the information provided below
Verify your identity for security purposes
Provide details about the information you're requesting
Limitations on Access
We may not be able to provide access to personal information when:
It contains information about other individuals
Legal reasons prevent disclosure
Other exceptions under Canadian law apply
Withdrawing Consent
You may withdraw consent to our processing of your personal information, subject to legal limitations.
Please note:
Withdrawal doesn't affect prior lawful processing
If you withdraw consent for processing necessary to provide services, we may no longer be able to serve you
Identity Verification
To protect against fraudulent access requests, we may require you to:
Verify your identity before granting access
Provide documentation proving you are authorized to access the information
Confirm specific account details
17. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect:
Changes in our practices
Legal or regulatory requirements
New features or services
User feedback
How We Notify You
When we make changes:
We will post the revised Privacy Policy on our Platform
The "Effective Date" at the top will be updated
Material changes may be communicated via email or Platform notification
Your Continued Use
By continuing to use our Platform after changes are posted, you consent to the revised Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
18. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:
Life Coaching for Change
Email: [email protected]
Website: www.lifecoachingforchange.com
We are committed to resolving any privacy concerns you may have.ntly for any changes.